Rebecca Onie isn’t your typical social activist. She’s more like an M.B.A. Yet, she’s definitely a leader. In 2009, the chief executive of Health Leads
Talk about business innovation! There’s a new category of corporation giving ethical business a boost—making business attend to profit, people and planet—with transparency and accountability.
“How can we maximize the profitability and efficiency of our call centers while minimizing the customer’s involvement?” The question was shot point blank at me
It is common to experience design that lacks insight in application. Far less common is design – in its myriad manifestations – that distinguishes by
How convenient that we have popular sports in the public eye, where – by aid of radio, HDTV, sports reporters and stadium seats – we
Working this week in Hyderabad, India. Here, many of the largest companies in the world outsource for the “cost arbitrage,” taking advantage of lower labor
Insight is the catalyst for brilliant imagination, the energetic intersection of data and intuition. It is fundamental to generating innovation. Yet getting to insight is no superficial
Previously, I outlined a 7-step path for Getting To Insight. This week, Google offers a real-world example of how steps 3 and 4 – “Jump
The recent ouster of Hosni Mubarak in Egypt has been dubbed a “leaderless revolution.” In Jordan, Bahrain, and elsewhere in the Arab world, similar “leaderless”
The leadership and organizational effectiveness I experienced in the U.S. Navy were extraordinary. From Officer Candidate School to shipboard responsibilities to duty as admiral’s aide,
Email: bruce@fritchconsulting.com