“How can we maximize the profitability and efficiency of our call centers while minimizing the customer’s involvement?” The question was shot point blank at me
If you think the central purpose of the CEO — the chief manager/leader of the organization — is to maximize the EBIT or stock price or EPS or
It is common to experience design that lacks insight in application. Far less common is design – in its myriad manifestations – that distinguishes by
How convenient that we have popular sports in the public eye, where – by aid of radio, HDTV, sports reporters and stadium seats – we
Tamela Rich is one of the most fearless women you’ll meet. No, check that. One of the most fearless people you’ll meet. In 2010, bankrupt
As a competitive athlete (with very limited talent), I was always confused when given the advice to “just relax” and “do my best!” Doing my