Encouraging Critical Feedback
October 31, 2011
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Can I give you some unsolicited feedback? You’re doing something wrong. It’s really holding you back. I think you know what I’m talking about. How
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We Need Better Leadership!
September 22, 2011
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If shareholder value is paramount and corporate executives are shareholders, what ensues is an absorbing conflict of interest. The greed in C-Suites and Boards gets
Lost Leaders [Guest Post by Chip Bell]
June 17, 2011
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“How can we maximize the profitability and efficiency of our call centers while minimizing the customer’s involvement?” The question was shot point blank at me
The CEO’s Perspective Is A Choice
June 9, 2011
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If you think the central purpose of the CEO — the chief manager/leader of the organization — is to maximize the EBIT or stock price or EPS or
Apple Retail Gold: A Market Leadership Standard
June 2, 2011
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It is common to experience design that lacks insight in application. Far less common is design – in its myriad manifestations – that distinguishes by
Getting the Kick out of Mission and Values: ¡Olé Olé Olé, Barça!
May 25, 2011
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How convenient that we have popular sports in the public eye, where – by aid of radio, HDTV, sports reporters and stadium seats – we
Leaning Into Life, Living Doubtlessly
May 18, 2011
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Tamela Rich is one of the most fearless women you’ll meet. No, check that. One of the most fearless people you’ll meet. In 2010, bankrupt
Focus on the Play
May 11, 2011
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As a competitive athlete (with very limited talent), I was always confused when given the advice to “just relax” and “do my best!” Doing my
If You Want People to Follow You
April 27, 2011
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I was impressed by Dan Pallotta’s post “If You Want People to Actually Read What You Write” for Harvard Business Review. Dan outlines several tips
It Begins with Enlightened Leadership
May 4, 2011
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Working this week in Hyderabad, India. Here, many of the largest companies in the world outsource for the “cost arbitrage,” taking advantage of lower labor