Bruce Fritch, Strategic Snapshots: Refreshing Our Perspective

When Being Disagreeable Is Needed

Transformation within workplace culture – even to improve leadership – often requires being disagreeable until the transformation happens. Within the workplace, we tend to lean to the agreeable “yes” and polite “No problem!” when in actuality what is called for is blatant truth and insistence on accountable progress.

The track record for ”conscious” or “transformational” organizational development is appalling. Perhaps the record reflects “leadership” agreement. Disagreeable Sign

Within many work cultures, and even around the globe where cultures differ, we often observe a phenomenon of high-arching politeness that permits social fiction in the corporate environment, and erodes performance capacity.  When truth telling fails to materialize and follow-through falls short, those genteel manners and courteous nods of agreement – arching over the truth and avoiding honest feedback – can obstruct much-needed corporate development, successful fund-raising or vital culture change.

When masquerading in the fog of political correctness, leaders will agree with high-arching politeness that transformative change MUST and WILL occur. Thus status quo is maintained, ad nauseam. This irony reflects a failure of a type: Unwillingness to be disagreeable. Innovation flees as fear and apprehension reside in a festival of co-dependence.

Even when the conversation appears to embrace the disagreeable within a board meeting or when the C-Suite convenes to make a difficult decision, we often observe the implicit social tendency, the quick reversion to being agreeable, permitting an indefatigable fiction that a problem does not need to be solved, or worse, will not be dealt with whatsoever.

Yet, the real leader learns being capable oftentimes means the act of being disagreeable is the right tool for the task. The concern with being agreeable must be put aside.  The mission takes precedence. If the nominal leader will not act effectively, someone must see it through. It requires strength and maturity for a leader to be disagreeable – to not conform to the norm – in tenuous, often sticky situations, when transformation and culture change is needed.

The fine point is that a leader can do this without being disrespectful. Being disagreeable is not the same as being disrespectful.

Mahatma Gandhi said, “Honest disagreement is often a good sign of progress.”

Sometimes only disagreement can push aside hubris and comfortably entrenched authority.  Alternative wisdom that is brilliantly disagreeable and persists through the point of measurable response can be exactly what is needed to usher a sluggish organization into its new age of excellence, and beyond.

As a leader, regardless of which side of disagreement you are on, perhaps your time has come! What is your willingness to model and nurture constructive impertinence? In your sphere of influence, what is failing or falling apart awaiting constructive and persistent disagreement? What is the opportunity cost of high-arching politeness and political correctness to your mission and to your soul?


Fritch Consulting facilitates business growth by collaborating with leaders who are striving with core-values to insightfully "do the right thing." I write and speak out of my deep concern for the current crisis of integrity in leadership, with the hope of creating a more discerning conversation and promoting effective action.

Your viewpoints are appreciated and I would be happy to continue the conversation — so I encourage you to Comment below or contact me directly: [email protected]. — Bruce W. Fritch

  • K. Conroy

    An interesting conversation, Bruce. Sometimes we are so busy concurring with the executive group that we fail to realize the nitty-gritty, hard work that needs to be accomplished to see real progress for an organization to move forward. It’s the “uncomfortable” conversations or meetings that often have us fall back into politeness, especially in the South. It takes a strong leader or even grows a leader who is willing to take on disagreeable tasks, shove the unpleasantness in business either through or to the side and see results. Thank you for the thought-provoking piece.